Wonderful Customer Service! I purchase a hot-tub cover from Factory Direct Spa’s about 3 years ago. Excellent service, received it exactly when expected and it fit great! Over time it started to deteriorate and show aging more than normal so I called them up. They told me I had a warranty to take pictures and to email them my issue at hand. I did just that, within no time I had a reply apologizing for the faulty vinyl indicating the manufacture was going to honor the warranty and replace it for me at no cost. Big bang boom, again within no time I received my new cover. I slipped it on the pervious foam and it’s like brand new hot again! I can’t tell you how great it was to have such an excellent customer service experience and to have a company have empathy for my issue. THANK YOU to Factory Direct for treating me as a customer and not just a invoice! Contact me at firstname.lastname@example.org for a reference if you’d like.
THANKS SO MUCH!!! I just wanted to let you know how very happy I am with my new spa cover. I received the replacement spa cover from you in just under a month. The delivery method was AMAZING!! I can't tell you how many times I have received damaged shipments from the well known carriers: FedEx, UPS, etc.
My replacement spa cover was delivered on a SEMI!! Although they had a little difficulty maneuvering the big rig in my development, I sure was impressed. Anyway, I figured that I'd let you know that I am 100% happy and I plan to recommend you to anyone and everyone that I can think of who might be in need of a replacement spa cover.
I must commend you and your company for considering a customer the most important factor. It seems that in todays world the seller forgets about the consumer. I find it refreshing that you and your firm made this comitment and will follow it through. My hats off to Factory Direct Spa Covers.
Thank you for your work.
Hi received the cover today. It fits perfectly. Thank you
You probably hear this all the time, but we had to express our thanks for such a great job! We just wanted to let you know we received our hot tub cover as schedule by the trucking company. It is absolutely awesome and fits perfectly. I know we will refer you company to anyone we know that needs a new cover.
I received this order yesterday. The lid surpasses my expectations. It is very well made. Thank you.
Just received my cover, looks great, fits great, so far so good. I had to tell you, this is my second replacement cover and it fits better than the original Dimension One Spa Cover. Fifteen days from order to delivery is outstanding. Good price, great product... Anyone interested can contact me at email@example.com. No I do not work for Factory Direct.
Moments ago, to my surprise and DELIGHT, I received the spa cover that I ordered from you only 2 short weeks ago. PERFECT FIT, love the color and what a pleasure it was doing business with you. Thank you very much.
I just received my hot tub cover and wanted to let you know it fits great! Thanks to everyone who took the time to make the extra calls to make sure we got the right measurements.
Last week I received my spa cover and lifter. I am extremely pleased with the quality of the spa cover and the ease that the lifter helps cover and uncover my spa! I was also pleased that from the time I ordered the units, until I received them took just about the 2 weeks you said it would take.
The spa cover I ordered from you is GREAT! The color is beautiful and it is made very well. I am satisfied with it (and the pillows!) Please send me some more order forms for the future, for ordering your other products
Mary Jane S
I received my spa cover two days ago and wanted to relay to you and your employees, how pleased I was with your product. The time that it took from order to delivery was very reasonable, the workmanship is obviously top notch and most importantly, the cover fits perfect!!!